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Raquel Simpson

Being a Good Customer Service Individual

Tags: customer service, consulting

"A customer is the most important visitor on our premises, he or she is not dependent on us. We are dependent on them. They are not an interruption in our work. They are the purpose of it. They are not an outsider in our business. They are a part of it.

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Angela Tittle

Quantitative Sprint Metrics

Tags: Sprint, Agile, Velocity, Burndown, Burnup, metrics, Cumulative Flow Diagram

Teams use Sprint Metrics to evaluate progress within a Sprint, plan for future Sprint(s), and provide data for continuous improvement. There are many different metrics and data points that provide a holistic view of an Agile team’s progress, performance, and culture.

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Tuyen Nguyen

Application of IV&V on Agile Projects: Part 2

Tags: Agile, IV&V, Execution, Monitoring & Control, Close Out, Scrum, Sprint, INVEST, Test Driven Development

IV&V activities and tasks are performed in accordance with the following four lifecycle phases of Agile project management: Planning, Execution, Monitoring & Control, and Closing.

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Videos

Tuesday, January 3, 2017

Interview with Ann Dunkin, CIO of the Environmental Protection Agency, EPA

Posted By, jstaples

We sat down with Ann Dunkin who told us what advancements she hopes to leave behind as her legacy as well as her other achievements as CIO of the Environmental Protection Agency (EPA).

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Quantitative Sprint Metrics

Teams use Sprint Metrics to evaluate progress within a Sprint, plan for future Sprint(s), and provide data for continuous improvement. There are many different metrics and data points that provide a holistic view of an Agile team’s progress, performance, and culture. The metrics in this article are used to help the team plan, forecast, and quantify their work.

Burndown Chart

Angela Tittle
Geeta Sharma

Which Automation Tool is Best: QTP vs. Selenium

Tags: QTP, Selenium, frontend, backend

Automation tools like Selenium and QTP enable developers and testers to computerize the entire process of testing in the software development life cycle.

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Michael Murray

Online Learning as a Source of Low Cost Training

Tags: online learning, training, MOOC

Most organizations are concerned with developing staff skills and keeping skills current with evolving technologies. Traditionally, training has been expensive, whether it is outsourced or done in-house.

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Lew Williams

Online Resources to Satisfy your IT Hunger!

Tags: online resources, CBTNuggets, Lynda

The rapid advancement of computer trends has left many people feeling hungry for IT knowledge.

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Frank Muse

The Biggest Cybersecurity Risk Facing IT Managers Today

Tags: security, cybersecurity

No matter how secure your IT infrastructure, there will always be one serious vulnerability: the personnel. It is up to every member of an organization to ensure privileged information is kept confidential.

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Abdul Wahab

Selenium Automation: An Efficient and Economical Test Automation Tool

Tags: Selenium, Automation, QTP, UFT, WebDriver

In the software testing world, automation is an extremely popular concept and is often implemented as per capability. Test automation is a technique for running repeatable tests against a software application.

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Frank Muse

Security Vulnerabilities in WAP

Tags: security, WAP, WLAN

With the recent advances in wireless communications, Wireless Local Area Network (WLAN) access points (AP) have emerged as one of the most important network vulnerabilities facing IT managers today.

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